There is hardly any other economic sector in which market research plays such a significant role as in tourism. Today tourism businesses only have a realistic chance to compete on the hard-fought tourism market in the long-term if they offer comprehensive solutions to meet the individual and ever-changing needs of travellers. Market research provides the basis for the formulation of a consistent marketing strategy as well as target group-oriented product development, enabling tourism businesses and destinations to quickly respond to new developments and trends and identify opportunities and weaknesses.
mas|contour offers services in the areas of primary research (such as guest surveys) and secondary research (such as desk and internet research). Depending on the nature of the research, we use suitable methods (such as telephone interviews, mystery checks) or a combination of methods, as well as methods of quantitative and qualitative evaluation and analysis. We also cooperate with partner firms to accomplish specialised tasks, such as online marketing research.
Our PORTFOLIO includes:
Image research for destinations, enterprises and brands
Quality research (such as service quality research)
Research on travelling, buying and consumption behaviour
Research on guest and service provider satisfaction
Customer or target group-oriented potential analyses
PROJECT EXAMPLES
Monitoring study for the evaluation of the marketing process of Central America as a tourism destination
Country:
Spain/ Germany
Client:
German Technical Cooperation – GTZ (FODESTUR project/ Central America), Central American Tourism Agency (CATA)
Year:
2003-2005
Tasks:
Development and coordination of an interview manual; interviews with Central American tourism enterprises at the tourism fairs FITUR/Spain and ITB/Germany; evaluation of results and recommendations for action
Analysis of Guyana’s tourism potential for the German market
Country:
Co-operative Republic of Guyana
Client:
Guyana Tourism Authority (GTA)
Year:
2004
Tasks:
SWOT analysis of the existing range of tourism products; identification of suitable target groups; assessment of the tourism potential; recommendations for action for the tourism marketing of Guyana on the German market